Technology has come a long way within a short time. Today, the world is run on automation, connected infrastructure, and mobile applications for better and automated day-to-day processes. Businesses and even individuals benefit from these technological advancements every day, and now, a new player is peeking its head out the curtains.
AI-infused voice assistance has been making headlines ever since the boom in artificial intelligence began. Now, smartphone app development companies are also looking to enhance their app performance and customer satisfaction with AI-led voice assistants and chatbots.
Let’s explore the benefits of voice assistant and voice recognition technology and learn how voice assistant integration enables top mobile app development companies to up their game.
Voice Assistant Defined
As the name suggests, a voice assistant is simply an interface that uses voice as an input to perform tasks and generate results. Voice assistants and chatbots are redefining convenience and performance. The technology offers easy interaction and interface with the application so that users can enjoy the app’s services without manually typing on the screen. The below point explains how virtual assistants and chatbots work to provide the services they offer.
- Audio Input: Voice assistants receive audio input through built-in microphones or external devices.
- Preprocessing: The incoming audio is processed to remove background noise and enhance audio quality.
- Feature Extraction: Key acoustic features, such as pitch, frequency, and duration of sounds, are extracted from the audio signal.
- Acoustic Modeling: Machine learning models, including deep neural networks, are employed to map acoustic features to phonemes.
- Language Modeling: Language models are used to predict the most likely sequence of words based on the recognized phonemes.
- Decoding: The system decodes the predicted sequence of words and generates the corresponding text output.
Benefits of Virtual Assistant Integration in App Development
Just like any other technology, virtual assistants elevate the performance and convenience of an application. App developers UK constantly try to enhance their client’s product quality, and virtual assistant is a great way to do so. Here are some advantages that virtual assistants offer in app development.
Enhanced User Experience
With such an increase in automation and app development, convenience is a priority of the people in today’s landscape. Voice assistants offer users a more easy and convenient way to interact with their applications. Users can simply speak their requests instead of navigating through complex menus or typing on small screens. Not to mention, a better experience through assistants and chatbots enhances satisfaction and encourages app usability more frequently.
Better E-commerce experience
Voice assistant technology is all the more important for E-commerce application development. Chatbots, integrated with voice assistance, allow users to browse through the applications more easily so that the users can have a convenient shopping experience. Moreover, voice assistance enables simplification of the shopping experience as users can search for products with simple voice commands.
Improved Efficiency
What’s a faster way of navigating through an application other than simply speaking your commands out loud? Till now, nothing. Voice commands enable users to perform tasks faster. Whether it’s setting alarms, sending messages, or searching for information, voice interaction reduces the time and effort required. This efficiency can be a significant selling point for productivity and utility apps.
Accessibility and Inclusivity
While applications were a big hit with the mainstream public, they had a major drawback that needed to be taken care of. Applications were unable to cater to the needs of specially-abled individuals. Fortunately, voice assistance is striving to eliminate this problem. The technology makes apps more accessible to people with disabilities. For example, someone with limited mobility or visual impairments can use an application with voice commands. This inclusivity allows businesses to broaden their app’s user base and aligns with ethical and legal considerations.
Competitive Advantage
Integrating voice technology into your app can give you a competitive edge as it gains popularity. The demand for voice assistance is hot in the market, and users are increasingly seeking apps that offer voice functionality. Smartphone app development companies understand this rising market need and provide exceptional voice assistance integration in their product so that their client’s apps can stand out in a crowded market.
Simplified customer service
Customer service is as important a part of a business as any, and the same goes for applications as well. Companies need to hire loads of human resources to tackle daily customer inquiries, grievances, or requests. Managing these humongous human resources can be a hassle and often diminishes customer satisfaction.
Automated voice assistant reduces the need to hire loads of representatives to handle these requests and enables users to get a resolution for their tickets with the shortest TAT possible.
Cost efficiency
Cost savings is another benefit that companies enjoy with voice assistant integration in their app. Since companies employ customer service representatives in big numbers, it’s only natural to assume managing that workforce can be financially draining. With a virtual assistant, on the other hand, companies don’t need to invest heavily in these channels. An investment in integrating chatbots within the application will do the trick.
Natural Language Processing
Modern voice assistants are capable of understanding and processing natural language, allowing for more context-aware interactions. This opens up possibilities for more sophisticated and personalized app experiences.
Trends of AI Voice Assistants in Mobile Apps
Chatbots and virtual assistants are just starting their time in the sun, and with time, their needs and demands will only go up. Hence, smartphone app development companies are finding new applications for this technology to improve operations. Here are some emerging trends that top mobile app development company need to look out for.
Multimodal Experiences: Voice assistants are increasingly being integrated into apps alongside other modes of interaction, such as touch and gesture controls. As a result, apps have become more versatile and capable of serving users with different geological locations and catering to individual preferences.
Voice Commerce: Voice-enabled shopping is on the rise, and as we discussed above, E-commerce apps are integrating voice assistants to enhance product searches, purchases, and even order tracking.
Voice push notifications: Push notifications are a great way to increase retention and encourage users to use the app more often. However, chatbots and virtual assistants are now also providing integrations with push notifications. For example, Google Voice Assistant and Amazon Alexa now offer the feature to narrate notifications of third-party applications.
Voice SEO and Optimization: With the growth of voice search, optimizing your app for voice queries is becoming crucial. Marketers need to focus on voice SEO strategies to ensure their apps are discoverable and rank well in voice search results.
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